How Net Promoter Companies Thrive in a Customer-Driven World
by Fred Reichheld and Rob Markey
Qualtrics CEO Ryan Smith shares how the survey company uses the Net Promoter System to stay close to customers.
The founder and CMO of DonorsChoose discuss how the nonprofit gives schools the supplies they need and donors the transparency they want.
Safelite senior executives return to the podcast to discuss the next phase of its culture shift: Teaching managers to lead with customers in mind.
Rob talks to Zach Goldstein, CEO of the Thanx, a customer feedback collection tool for restaurants, and two restaurant executives who use it to gauge diner sentiment.
The LEGO Group's Conny Kalcher shares how the company returned to profitability by focusing on the bricks and the people who love to build with them.
E.ON executives share how the Net Promoter System helped the energy provider reconnect with customers.
The best employees bring their own energy, enthusiasm, and creativity to serving your customers. (LinkedIn)
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