How Net Promoter Companies Thrive in a Customer-Driven World
by Fred Reichheld and Rob Markey
E.ON executives share how the Net Promoter System helped the energy provider reconnect with customers.
Former Telstra CEO David Thodey discusses the benefits of huddles, how he evaluates investments and what he would do differently.
Telstra has gone from Australia's most-hated telco to a respected provider. Former CEO David Thodey shares what it took to get there on the podcast.
On the podcast, Bain's Darrell Rigby discusses what companies can do to innovate more effectively.
In honor of the podcast's 50th episode, Rob highlights some of his favorite stories of customer service and loyalty from podcast guests.
Net Promoter data suggest that many doctors are chafing in large, management-led healthcare organizations. (LinkedIn)
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