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  • NET PROMOTER SYSTEM® Podcast Rob Markey talks to loyalty leaders about how they use the system to improve the customer experience and create lasting results.
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System Assessment

Are you reaping all of the benefits of the Net Promoter System?

Our updated assessment tool can identify opportunities and weaknesses for practitioners at all stages of implementation.

TAKE THE ASSESSMENT

LATEST INSIGHTS

  • Podcast: What Does It Really Take to Become an Expert?

    Some people think that developing deep expertise simply requires time and practice, but there's more to it, says psychologist Anders Ericsson.

    October 2016 by Rob Markey
  • Are You Getting the Most Out of the Net Promoter System?

    Here are five questions that every Net Promoter practitioner should ask.

    October 2016 by Aaron Cheris
  • Podcast Shorts: Who Should Run Your Net Promoter System?

    When choosing a CAO, it's important to choose someone who has the respect of the organization’s leaders.

    October 2016 by Rob Markey
  • Podcast: Finding the Road to Authenticity at Lyft

    Lyft's Mary Winfield explains how the ride-hailing company fosters authentic connections between drivers and passengers.

    September 2016 by Rob Markey
  • Podcast Shorts: The Essential Role of the Customer Advocacy Office

    How a customer advocacy office can guide a company's Net Promoter journey to success.

    September 2016 by Rob Markey
  • Podcast Shorts: Get Real Feedback from Your B2B Customers

    How the Net Promoter System can facilitate relationship-enhancing conversations with complex organizations.

    August 2016 by Rob Markey
  • View all recent posts

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loyalty-insights-subscribe-home-page.jpg Sign up for our email newsletter, Loyalty Insights, for a step-by-step guide to installing Net Promoter System℠ at your company

FEATURED VIDEOS

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    Telstra: Love Your Customers

    Former CEO David Thodey says that focusing on advocacy pushed the telco to operate differently.
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    Finding the Right Leader

    Rob Markey discusses the qualities that help a chief advocacy officer succeed.
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    Vanguard: Measuring Loyalty

    CEO Bill McNabb shares how the company uses the Net Promoter System to engage customers.
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    Winning With Customers

    Bain's Andreas Dullweber explains how companies can tap into the power of customer loyalty.

Test your NET PROMOTER SYSTEM℠ knowledge

Test your NET PROMOTER SYSTEM℠ knowledge

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