How Net Promoter Companies Thrive in a Customer-Driven World
by Fred Reichheld and Rob Markey
In honor of the podcast's 50th episode, Rob highlights some of his favorite stories of customer service and loyalty from podcast guests.
Net Promoter data suggest that many doctors are chafing in large, management-led healthcare organizations. (LinkedIn)
Running a restaurant is tough. OpenTable's Leela Srinivasan explains how the dining reservation service is trying to make it easier.
Learn how companies can use loyalty economics to guide their business decisions.
Fred returns to the podcast to discuss all things huddle—what they are, how major companies use them and what makes them effective.
Jeanne Bliss, who pioneered the chief customer officer role, discusses some of the pitfalls companies face while trying to improve service.
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