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Positive Action That Gets People Talking

The Net Promoter System® can help companies identify specific areas to improve performance.

By Fred Reichheld

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Positive Action That Gets People Talking
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Rob Rabin, executive vice president of operations for the South at FirstService Residential, explains how the Net Promoter System helps the company identify specific actions it can take to create promoters.

Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

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