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A strong Net Promoter Score has become a source of pride among Vanguard employees, says client manager Megan Williams. The system has also helped her team become more collaborative, with high scorers sharing their best practices and low scorers getting the support they need to improve.
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
Trailblazers: Vanguard
Vanguard executives and employees discuss their systematic effort to turn customer "moments of truth" into magical moments.