Resources
The Loyalty Forum
The Loyalty Forum
Become a member of a global network for pioneering customer-centric leaders.
Globally organized by Bain & Company since 2006, the NPS Loyalty Forum is an intimate community of CX professionals and Bain experts dedicated to sharing knowledge and advancing best practices. Our goal is to help leaders achieve true CX transformation in a fast-changing business landscape.
The Loyalty Forum is designed to help customer-centric senior executives:
- Understand the seismic shifts impacting the CX playbook
- Gain new insights to accelerate the progress of their organization’s CX transformation
- Establish and share best practices and benchmarks
- Hear inspiring success stories from their peers
- Network and build alliances with peers facing similar challenges
The Loyalty Forum isn’t just a place to discuss CX measurement--it’s a place to test and grow the broader customer strategies that will turbocharge your organization’s growth. From distinctive value propositions and purpose-driven experiences to personalized engagement and proactive experience management, we cover the full spectrum of topics essential to customer-led growth.
Membership of the NPS® Loyalty Forum gives you
Membership of the NPS® Loyalty Forum gives you
In-Person Events
Relationships & experience sharing are everything. The NPS Loyalty Forum fosters meaningful connections and exclusive CX transformation learnings.
Bain CX Mentors
For a deeper learning experience, engage one-on-one with expert CX mentors and get coaching from experienced Bain practitioners.
Exclusive, Intimate CX Community
Build your skills, network, and expand your leadership skillset by connecting with trusted CX executives navigating the same seismic shifts.
Women in Leadership summits
Promote, empower, and inspire executive women in customer leadership roles. We hold dedicated half-day events that foster meaningful connections, share insights, and promote diverse leadership.
Testimonials
Testimonials
Member Meetings
Member Meetings
Participation in Forum meetings is one of the most important ways our members can accelerate progress in customer experience and loyalty programs. They provide a structured venue for the members' most senior customer-centric executive. Each meeting focuses on specific issues central to successful customer experience programs and introduces the latest thinking on innovative strategies and technology, presented by subject matter experts, including Bain partners and other members.
For companies looking to adopt a new CX playbook for this unprecedented era of competition and customer expectations, Bain’s Loyalty Forum provides unmatched and exclusive access to best practices.
Upcoming Forums
- abr. 29
Montreal, Quebec, Canada
• Women in Leadership Summit: April 29
• NPS Loyalty Forum: April 30 - May 1
Forum Leadership
Frequently Asked Questions
FAQs
If your question is not answered here, please contact us.
Become a Member
Become a Member
If you are interested in joining the Loyalty Forum please reach out to Erin.Wallace@Bain.com. Erin will arrange a call to discuss your interest, share further details (include membership cost), and, if appropriate, invite you to participate in an upcoming Forum meeting on an exploratory basis.
Note that members can designate up to two named executives as participants in the Forum. A typical example would be a (senior) vice president with a mandate for improving CX and creating promoters of the business and a C-1/2 executive of a business unit with significant customer impact.