Video

Building Loyalty with Respect, Honesty and (Sometimes) Hugs

FirstService Residential aims to foster a culture of respect among employees that touches every customer, vendor and board member.

By Fred Reichheld

Video

Building Loyalty with Respect, Honesty and (Sometimes) Hugs
Current Time 0:00
Duration 0:00
Loaded: 0%
Stream Type LIVE
Remaining Time 0:00
 
1x
  • Chapters
  • descriptions off, selected
  • captions off, selected
    en

    David Diestel, senior vice president of operations at FirstService Residential, and chairman Gene Gomberg discuss early skepticism at the company about the Net Promoter System®.

    Related Videos

    Trailblazers: FirstService Residential

    Simple acts, such as receiving clients' packages, help FirstService Residential build lasting relationships.
    October 10, 2013
    Tags

    Want to continue the conversation?

    We offer unparalleled analytic and organizational tools for the Net Promoter System. Together, we can create an enduring customer-centric culture.