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Converting the Net Promoter® Skeptics

FirstService Residential was initially skeptical about the Net Promoter System®, but two executives discuss how the company came around.

By Fred Reichheld

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Converting the Net Promoter® Skeptics
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David Diestel, senior vice president of operations at FirstService Residential, and chairman Gene Gomberg discuss early skepticism at the company about the Net Promoter System.

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