The Customer Confidential Podcast
Developing a Root Cause Capability
Customers can explain what's bothering them or what they like about a company. But they don’t always know the full story behind their own feelings.
- March 17, 2016
Customers can explain what's bothering them or what they like about a company. But they don't always know the full story behind their own feelings. Rob Markey discusses the importance of digging deeper into customer feedback in this Net Promoter System Podcast short.
Net Promoter System®, Net Promoter Score®, Net Promoter® and NPS®are registered trademarks of Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc.
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