Video
NPS®: Innovation That Delights Customers
Fred Reichheld explains how companies can use the Net Promoter System® to establish enduring relationships with their customers.
- October 10, 2013
Fred Reichheld explains how companies such as FirstService Residential can use the Net Promoter System to craft organizational best practices that lead to enduring customer relationships.
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
Trailblazers: FirstService Residential
Simple acts, such as receiving clients' packages, help FirstService Residential build lasting relationships.