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NPS®: More Than a Benchmark
The Net Promoter System® helps property managers gain a greater understanding of their customers and the communities they serve.
FirstService Residential CEO Chuck Fallon says the Net Promoter System enables the property manager to gain a deep understanding of the customers and communities it serves.
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
Trailblazers: FirstService Residential
Simple acts, such as receiving clients' packages, help FirstService Residential build lasting relationships.
October 10, 2013