Video

Team NPS®: Employee Enthusiasm That Shows

Companies like FirstService Residential can keep their staff engaged by employing NPS feedback.

By Fred Reichheld

Video

Team NPS®: Employee Enthusiasm That Shows
en

Enthusiastic employees provide the best service to customers. FirstService Residential CEO Chuck Fallon and David Diestel, senior vice president of operations, discuss how they use the Net Promoter System® to keep the company’s staff engaged.

Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

Related Videos

Trailblazers: FirstService Residential

Simple acts, such as receiving clients' packages, help FirstService Residential build lasting relationships.
October 10, 2013
Tags

Want to continue the conversation?

We offer unparalleled analytic and organizational tools for the Net Promoter System. Together, we can create an enduring customer-centric culture.