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The Outer Loop
The "outer loop" of the Net Promoter System® makes sure customer feedback permeates all levels of an organization, ensuring prompt resolutions.
The "outer loop" of Net Promoter System uses detailed analysis to look at new policies and processes that often cut across multiple business functions. The results: improvements that go beyond the individual or team.
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
Understanding the Net Promoter System
A systematic approach to fostering customer loyalty and employee performance can accelerate profitable, sustainable organic growth.
June 20, 2019