Video

Turning Customer Feedback into Top-Notch Service

The Net Promoter System® helps companies establish services to truly help clients get what they want.

By Fred Reichheld

Video

Turning Customer Feedback into Top-Notch Service
en

Kevin Wallace, regional president of the West at FirstService Residential, says the Net Promoter System allows the company to create amenities and services its clients truly want.

Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

Related Videos

Trailblazers: FirstService Residential

Simple acts, such as receiving clients' packages, help FirstService Residential build lasting relationships.
October 10, 2013
Tags

Want to continue the conversation?

We offer unparalleled analytic and organizational tools for the Net Promoter System. Together, we can create an enduring customer-centric culture.