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A Conversation with Donald Chesnut, Formerly of GM and Mastercard, about the Power of NPS, Referrals, and Technology

A Conversation with Donald Chesnut, Formerly of GM and Mastercard, about the Power of NPS, Referrals, and Technology

Chestnut explains that prioritizing customer experience can distract from true customer centricity, and points to using technology as a compass for companies to redirect their focus.

By Fred Reichheld

  • min read

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A Conversation with Donald Chesnut, Formerly of GM and Mastercard, about the Power of NPS, Referrals, and Technology
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października 04, 2024
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