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Understanding the System

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Three Types of Scores

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Recommended reading: A collection of our best thinking

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Bain.com Home
Subscribe
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About NPS
- About NPS
  Understanding the System
  
  The History
  
  The Benefits
  
  Three Types of Scores
  
  Companies Using NPS
  
  NPS in B2B
  Recommended reading: A collection of our best thinking
  Important Concepts
  Measuring Your Score
  
  Employee NPS
  
  NPS and Growth
  
  Predictive NPS
Resources
- Resources
  NPS Prism® Benchmarks
  
  NPS Loyalty Forum
  
  Additional Vendors
  
  Recommended Videos
  Listen to The Customer Confidential Podcast
  Interactive tool
  Customer Love Quiz
Book
Insights
Contact
- Contact Us
  Workshops and Speaking
  
  Trademarks and Licenses

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