The Customer Confidential Podcast
Dayton Semerjian, general manager of global customer success and support at CA Technologies, shares his approach to earning promoters in complex B2B relationships.
What do you call the space between you and your customer? According to Dayton Semerjian, that’s where you’ll find the true value of a customer relationship. Dayton is general manager of global customer success and support at the IT services firm CA Technologies.
CA’s customers tend to be large companies, and the decision to buy its software and services is usually made by big groups of people armed with heavy analysis. Customer relationships can be very complex, involving many internal teams that handle sales, implementation and tech support.
It’s not that uncommon for some customers to feel like they’ve fallen through the cracks in situations like these. In this episode of the Net Promoter System Podcast, Dayton shares what it takes to earn promoters in complex client relationships.
You can listen to our discussion on iTunes or through the player above.
Did you like or dislike the latest podcast? Are there people you'd like to hear Rob interview? Let us know!
Explore more episodes of The Customer Confidential Podcast.
