The Net Promoter System® Assessment

Thousands of companies around the world have adopted the Net Promoter System, but few are flexing the system to its full potential. Even the most devoted users could make bigger strides with a few changes.

In response, we have developed a simple assessment tool that helps practitioners gauge their understanding of the Net Promoter System and evaluate whether they're taking advantage of all of its subtleties and dimensions. After a respondent answers a series of questions, the tool identifies potential improvements.

Our assessment tool considers factors such as: 

  • Level of involvement among an organization's top leaders in the Net Promoter effort
  • How an organization approaches competitive benchmark, customer relationship and experience Net Promoter feedback
  • Familiarity with Net Promoter throughout the organization

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For a more comprehensive Net Promoter System Assessment, contact Bain & Company