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Behind the Quiet Revolution

Fred and Rob discuss their new book, The Ultimate Question 2.0.

By Rob Markey and Fred Reichheld

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Behind the Quiet Revolution
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Fred Reichheld and Rob Markey discuss what's new in the second edition of The Ultimate Question and share some of their latest Net Promoter System® lessons.

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Fred Reichheld and Rob Markey, authors of "The Ultimate Question 2.0," discuss the book and the principles of the Net Promoter System®.
August 23, 2011
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