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Trailblazers Series: Zappos

Under CEO Tony Hsieh's innovative leadership, Zappos leverages NPS® to connect service to profit.

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Trailblazers Series: Zappos
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After Zappos CEO Tony Hsieh adopted the Net Promoter System®, the company's profits have soared.

Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

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What is it like to lead a culture of loyalty? Executives who use the Net Promoter System discuss the cultural change, growth, and results they have observed at their companies.

 

June 14, 2011
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