Journey to Greatness

Net Promoter^® is widely known as a measure of customer loyalty, but in this video, Fred Reichheld talks with five CEOs who believe Net Promoter ultimately does much more: it empowers employees, delights customers and tells these CEOs whether their company is on the right path. 

Net Promoter^®, Net Promoter System^®, Net Promoter Score^® and NPS^® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.