Video

Journey to Greatness

Fred Reichheld discusses the merits of NPS® with five CEOs.

By Fred Reichheld

Video

Journey to Greatness
en

Net Promoter® is widely known as a measure of customer loyalty, but in this video, Fred Reichheld talks with five CEOs who believe Net Promoter ultimately does much more: it empowers employees, delights customers and tells these CEOs whether their company is on the right path. 

Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

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