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NPS®: Innovation That Delights Customers

Fred Reichheld explains how companies can use the Net Promoter System® to establish enduring relationships with their customers.

By Fred Reichheld

Video

NPS®: Innovation That Delights Customers
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Fred Reichheld explains how companies such as FirstService Residential can use the Net Promoter System to craft organizational best practices that lead to enduring customer relationships.

Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

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