Video

Leading with Your Heart in a Crisis

In times of need, small gestures can really add up for customers. FirstService Residential president of New York, Dan Wurtzel, tells one such story.

By Fred Reichheld

Video

Leading with Your Heart in a Crisis
en

Dan Wurtzel, president of FirstService Residential for New York, discusses how a simple gesture brought comfort to the company's New York City-area residents in the wake of Hurricane Sandy.

Related Videos

Trailblazers: FirstService Residential

Simple acts, such as receiving clients' packages, help FirstService Residential build lasting relationships.
October 10, 2013

Want to continue the conversation?

We offer unparalleled analytic and organizational tools for the Net Promoter System. Together, we can create an enduring customer-centric culture.