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Team NPS®: Employee Enthusiasm That Shows

Companies like FirstService Residential can keep their staff engaged by employing NPS feedback.

By Fred Reichheld

Video

Team NPS®: Employee Enthusiasm That Shows
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Enthusiastic employees provide the best service to customers. FirstService Residential CEO Chuck Fallon and David Diestel, senior vice president of operations, discuss how they use the Net Promoter System® to keep the company’s staff engaged.

Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

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