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Turning Customer Feedback into Top-Notch Service

The Net Promoter System® helps companies establish services to truly help clients get what they want.

By Fred Reichheld

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Turning Customer Feedback into Top-Notch Service
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Kevin Wallace, regional president of the West at FirstService Residential, says the Net Promoter System allows the company to create amenities and services its clients truly want.

Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

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