Trailblazer Video Series: Vanguard
Customers all have certain points in their lives—the birth of a child, the passing of a spouse—when their interaction with their investment management company is particularly meaningful. Vanguard set out to systematically identify these “moments of truth” and ensure that its employees respond in a way that is not just right for the customer, but that almost seems magical.
This video is available for download. Please contact Thorp Foster for licensing information.